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Important Information for Families, Parents, and Individuals Seeking Our Services
Whether you are across town or across the country, you can rest assured knowing that Immanuel Agency, Inc. makes your job easier by providing support and guidance at every step of the selection process.
Our commitment to you in every case:
- All candidates complete an Immanuel Agency, Inc. detailed job application and attend an in-person interview. We perform full screenings of all job applicants, including social security number verification, criminal background checks, and thorough checks of employment, child care, and personal references and history.
- A 90-day customer satisfaction guarantee: An employer is eligible to receive up to two replacement personnel within the first 90 days of hiring if dissatisfied with the first employee.
- Until you hire our candidate, there is no up-front registration or retainer fee required. Upon hiring, you pay a placement fee that covers not only the placement of your chosen candidate, but also the placement of a replacement candidate, if necessary, as part of our customer satisfaction guarantee.
- The option to interview candidates in either your own home or our office.
- A list of references from the candidate that you may contact directly.
- A no-fee replacement employee service in the event your employee is ill or you need vacation relief (subject to candidate availability).
- Short-term sitting services for evenings, weekends, vacations, hotel stays.
- Valuable child care and housekeeping resource materials, at no cost to you.
Interested in full-time help? Our typical employer:
- Pays their live-in employees for a 50-60 hour five-day work week, or 40-50 hours if the employee works on a live-out basis.
- Negotiates directly with their employee for any additional hours to be worked or fees to be paid.
- Hires based on a 52-week work year, offering two weeks of paid vacation each year.
- Exempts the employee from working most major United States holidays, unless a special arrangement has been established between the employer and employee.
- Offers live-in employees private living quarters, meals/meal allowance, and use of the family car.
- Sets clear expectations of all duties and responsibilities.
We invite you to review the various steps of our careful and considerate placement process.
Step 1: Once you advise Immanuel Agency, Inc. of your basic caregiver or domestic requirements we will provide you with a Job Description/Application Form.
Step 2: Upon receipt of your completed Job Description/Application Form, we will contact you directly to confirm your specific needs and then commence our search for suitable candidates.
Step 3: We will call you when we have identified one or more candidates who can fulfill your job requirements. You perform an initial telephone interview, and if you wish, follow that up with an in-person meeting at your home or in our office.
Step 4: Once you and your job candidate have reached an employment agreement, Immanuel Agency, Inc. will conduct thorough background checks that include criminal, civil, Department of Motor Vehicles, and sex offender.
Step 5: If you are seeking one of our childcare options, complete, sign, and return the Nanny Family Childcare Agreement Form and the Authorization to Treat a Minor Form to Immanuel Agency, Inc. If you are seeking other caregiver or domestic help, complete a contract that provides the detailed terms and conditions of employment. Sign the contract and return it to Immanuel Agency, Inc.
Step 6: Read the Terms and Conditions of Immanuel Agency, Inc.’s Placement Services, checking the box to indicate you have read them and agree to them.
Step 7: Pay the applicable Placement Fee* to Immanuel Agency, Inc. This fee covers the employee placement as well as up to two guaranteed replacements within 90 days in the event you, as employer, are dissatisfied with the original employee.
Step 8: Your caregiver or domestic help starts work as per the terms of your contract. As part of Immanuel Agency, Inc.’s continuing enrichment and motivation program, your employee will receive periodic updates, information, and tips from us.
* Placement Fee is payable via Check mailed to the below address:
Terms and Conditions of Placement
A. Employer agrees to use the services of Immanuel Agency Inc. (Agency) to assist the employer in finding a person or persons (Candidate) to provide in-home family or domestic services.
B. Employer may elect to employ one or more Candidates referred by the Agency. The decision to employ a Candidate rests solely with the employer. In the event the employer employs a Candidate, at any time, including any unspecified future date, a referral fee will be due to the Agency. The amount of the referral fee will depend upon the nature and duration of the employment arrangement. A referral fee is due for each Candidate the employer elects to employ. The definitions apply
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- Permanent Full Time – 10% of gross annual compensation
- Permanent Part Time – (35 hrs/wk or less) – 10% of annual compensation
- Live in (all placements) –10% of gross annual compensation
(Gross annual compensation = weekly compensation multiplied by 52, or monthly compensation multiplied by 12 )
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- Temporary (under 30 days) – 30% of gross wages
- Baby Nurse – 20% of gross wages (10 nights/80 hours minimum)
- Baby Nurse, Long Term – 15% of gross wages (40 nights/800 hours minimum)
C. The employer acknowledges and accepts that the FEE will be due and payable immediately following oral or written acceptance of an oral or written employment offer to a candidate. The employer grants full authority to the Agency to process payment for the full amount of all fees within 5 working days following employment acceptance, on the employer’s Visa or MasterCard, details of which are included below, unless the account has been settled in full by receipt of a check or other funds before this time.
D. Guarantee – The time period often referred to as the ‘Guarantee Period” or “Warranty Period” is a period of 90 days from the date of arrival in the employer’s residence, in which Immanuel Agency Inc. warrants that any Candidate referred by ‘us’ and employed by the employer will remain continuously employed by the employer for that time period of 90 days. If the employer terminates the candidate’s employment with cause, or if the candidate voluntarily resigns without good cause within the “Guarantee Period”, Immanuel Agency Inc. will, without additional charges or fees, make such reasonable additional referrals of candidates to the employer to assist the employer to hire a replacement for the remainder of the “Guarantee Period”. If the employee resigns due to the employer materially changing the job description, adding responsibilities or duties, or changing the work schedule after the employee’s start date from what was initially agreed upon in the “Job Description/Form”, or mistreatment of the employee, Immanuel Agency Inc., then has no obligation to replace the employee and the warrantee period becomes void upon the employees resignation. The employer expressly acknowledges and agrees that Immanuel Agency's liability pursuant to this warranty is limited solely and exclusively to our obligation to refer additional candidates for the employer’s consideration, whether or not that results in a hire. If we are unable to provide you a suitable replacement or the employer does not wish to continue working with Immanuel Agency Inc., we will refund a percentage of the total fee paid as per the following schedule:
Days of Employment Action or % Total Fee Refunded
0 -29 days --------------------Replace the candidate or refund 30% of the fee.
30 – 90 days -----------------Replace the candidate or refund 20% of the fee
After 90 days ----------------Refund 0% of the fee
E.The Employer agrees to preserve in confidence the identity of all candidates referred by the Agency and the contents of any files or documents forwarded to the employer for the purpose of review. The employer further agrees that all such files and documents remain the property of the Agency and undertakes not to make copies of the contents, in whole, or part, and upon request, will return them promptly to the Agency. If the employer discloses any information about a candidate to a third party, and acting on that information the third party subsequently employs the candidates, the employer will be liable and agrees to pay the Agency the fee that would have been payable for that candidate.
F. The Agency will use its best endeavors to refer qualified, screened candidates to the employer. The Agency does not guarantee the credentials of any candidate, nor does it guarantee the performance of, or Employer satisfaction by, any candidate. If the employer is dissatisfied with an employed candidate, for any reason, recourse to the Agency will be limited to a credit toward two future search or refund schedule as specified above. The employer agrees to indemnify the Agency and hold it and all its employees and representatives harmless from any costs or expenses arising out of any claim against the Agency, relating in any way to a candidate’s employment.
G. The employer understands and acknowledges that the Agency is not an agent or representative of the candidate and that the Agency is not in any way liable for any loss, expense or injury, delay or damage the employer or any other person may suffer or incur as a result of the wrongful acts, omissions, or negligence of the candidate or of the introduction or employment of any candidate or from the failure to introduce a candidate.
H.The Agency cannot guarantee to find a suitable or a candidate available for the position.
I. This agreement is between the employer and the Agency only. No candidates are a party to this agreement, nor will the Agency be a party to any agreement, including an employment agreement, that may be made by and between the employer and a candidate.
J. Term of Service- This service agreement commences from the date employer delivers a signed copy of this agreement. In the event employer hires, retains or otherwise uses the services of any candidates submitted to employer by Immanuel Agency Inc. within one (1) year after this agreement terminates, employer will pay to Immanuel Agency Inc. the entire placement fee, including all applicable late charges and other costs and expenses associated with collecting such a fee, including, but not limited to, reasonable attorney’s fees.
K. Termination – The search for candidates will continue until such time as employer hires or fills the position.
Employer’s signature confirms that the employer has read this agreement thoroughly, clearly understands it, and accepts and agrees to all of its terms and conditions.
Immanuel Agency, Inc. has implemented the following policies for the security, protection, and satisfaction of our clients and our employees.
Privacy Policy: Your privacy is very important to us. When you fill out a form in writing or on the Immanuel Agency, Inc./Gonynanny.com website, we collect certain information, for example your name, address, telephone number(s), credit card number, and email address. We may use this information to better respond to your individual needs and personalize your experience, improve our website, process transactions, send periodic emails regarding business transactions or company news and updates, or to administer surveys or promotions.
Immanuel Agency, Inc./Gonynanny.com does not sell, trade, or otherwise transfer to outside parties any of your personally identifiable information. This does not include our trusted third parties who assist us in the operation of our website, conducting our business, or servicing you, as long as those parties also agree to keep this information confidential.
When we believe it necessary to comply with the law, enforce our website policies, protect rights, property, or safety, we may release your information.
Immanuel Agency, Inc./Gonynanny.com has no responsibility or liability for the content and activities of third party sites whose products or services we offer on our website. We do, however, welcome feedback about these other sites as a means to protect the integrity of our own website.
By using our site, you consent to our Privacy Policy. Changes to the Immanuel Agency, Inc./Gonynanny.com website will be posted on this page. Please contact us using the information below if you have any questions regarding this policy.
Security Policy: Immanuel Agency, Inc./Gonynanny.com is a secure website that uses secure transmission methods. When you choose to purchase any of the products listed in our e-store, the process of inputting your credit card data is both private and secure.
Spam Policy: Immanuel Agency, Inc./Gonynanny.com is committed to protecting the privacy of our clients and employees. In the normal course of our business we communicate with clients and employees via electronic communications (email). We do not directly or indirectly transmit email messages to any email address that has not solicited and does not consent to such transmissions. We do not share our clients’ and employees’ email addresses with anyone. If you believe you have been “spammed” regarding our services, website or any other matter, please report this activity to us using the information below.
Return Policy: While we are confident you will be extremely satisfied with any item you purchase online from Immanuel Agency, Inc./Gonynanny.com, we recognize there may be times when you need to return an item for a refund or exchange. In the event an item we ship is damaged or defective, or we have shipped an incorrect item, we will be happy to offer you a full refund or exchange for your original online purchase. Call us at 1-212-594-2859 [insert a toll free number too, if you get one] within 14 days of the date of delivery to advise us of the damaged, defective, or incorrect product. We apologize, but we cannot assume responsibility for any item that may have been damaged during shipping or delivery.
You will need to obtain a return authorization number from us prior to returning an item for exchange or refund. Send an email to: Immanuel@gonynanny.com to request a return authorization number. Once you have received your return authorization number, re-package the item and ship it to the return address designated on the invoice, indicating if you wish to receive an exchange item or refund for the damaged/defective/incorrect merchandise. Please allow 2-4 weeks for your return to be received and processed. If you have requested a return shipment, please allow 4-6 weeks for the new item to arrive. If you require further assistance with a return or exchange, please email us at the email address noted above.
You can reach Immanuel Agency, Inc. by email: info@immanuelagencyinc.com or phone: 212-594-2859. Make an appointment to visit us at our new location: Immanuel Agency, Inc. 630 9th Avenue, Suite 405, New York, NY 10036. NYCDCA License No. 1119193